We want every customer to feel comfortable when purchasing and trying our products. We understand that personal care is different for everyone, and a product that works well for one person may not always be the right choice for another. For this reason, we offer a straightforward refund process intended to make resolving an unsatisfactory purchase as convenient as possible.

Refund requests may be submitted within 60 days from the date your order was delivered. If a product does not meet your expectations, you may contact us during this period whether the item has been opened, used, or remains unopened. Our goal is to provide a reasonable solution while making the process clear and easy to understand.

To request a refund, please contact our customer support team at basedretailer@gmail.com. Please include your order number and a short description explaining why you are requesting a refund. Providing accurate order information helps us locate your purchase and review your request without unnecessary delays.

After receiving your request, we will review the circumstances and provide instructions based on the details of your order. In certain cases, you may not need to return the product. If we determine that a return is necessary, we will provide the appropriate return instructions before you send anything back. Customers should not ship products to us without first receiving confirmation and return instructions, as unauthorized returns may not be properly processed.

For international customers, return shipping expenses may be the customer’s responsibility when a return is required. Because international shipping procedures can vary depending on the destination and carrier, we recommend contacting customer support before arranging a return shipment. This allows us to provide the appropriate information and may help prevent unnecessary shipping expenses, delays, or delivery issues.

We encourage customers to inspect their packages after delivery. If an order arrives with visible damage, contains a defective product, or includes an item that was not ordered, please contact us as soon as reasonably possible. When reporting a damaged, defective, or incorrect item, please provide your order number and, when applicable, clear photographs showing the issue. Images can help our team understand the problem and determine the appropriate resolution more efficiently.

Once we receive the necessary information, we will review the situation and work with you toward an appropriate solution. Our goal is to address issues involving shipping damage, product defects, fulfillment errors, or other order-related problems in a timely and helpful manner.

We currently do not offer direct product exchanges. If you would like to purchase a different product or select another available option, you may request a refund for the original purchase and place a new order for the product you prefer. This approach allows the new order to be processed separately and helps avoid unnecessary delays associated with exchanging items.

If you are uncertain about which product may be suitable for your needs, you are welcome to contact our support team before placing a replacement order. We can help answer product-related questions and provide general information to assist you in making your selection.

Once a refund request has been reviewed and approved, the applicable refund will be issued to the original payment method used for the purchase. Refunds are generally processed within 3 to 7 business days after approval. The time required for the funds to become available in your account may vary depending on your bank, credit card issuer, payment provider, or other financial institution.

A refund may therefore be approved and processed by us before it appears on your statement or account balance. If the expected processing period has passed and you have not received the funds, we recommend checking with your payment provider or financial institution first, as their processing timelines may differ from ours.

Refund eligibility is determined based on the circumstances of the request and the terms described in this policy. Certain situations may require additional information before a decision can be made. We may contact you if clarification or documentation is necessary to review your request.

We aim to handle all refund inquiries fairly and consistently while providing clear communication throughout the process. Our customer support team is available to answer questions about refunds, returns, damaged orders, defective products, incorrect shipments, and other purchase-related concerns.

If you need assistance with a refund or have questions about an order, please contact us at basedretailer@gmail.com. Please include your order number whenever possible so that we can identify your purchase and respond more efficiently.

We appreciate the opportunity to serve you and value your trust in our products. Our refund process is designed to provide customers with a practical way to address purchases that do not meet their expectations while maintaining a clear and manageable experience from the initial request through the final resolution.